My surveys are stuck as "pending"
Pending means the point is saved on the device but has not reached the server yet — nothing is lost. Capture works fully offline by design. Open Capture and tap "Sync now" once you have signal. If it still will not clear, sign out and back in: an expired session blocks the upload.
The photo uploaded but the point is missing
The survey row and its photo upload separately. The row lands first, so a missing point usually means the survey itself was rejected — check that the project still exists and that its form fields are filled in.
GPS accuracy is poor, or there is no GPS at all
Accuracy (±m) is recorded with every point so bad fixes stay visible instead of being silently trusted. On a desktop browser there is often no usable GPS — use "Enter manually" on the Capture screen to type decimal-degree coordinates instead.
I hit a limit and cannot capture
Free workspaces have a project limit, a per-project photo limit and daily caps on captures and uploads. Existing data always stays readable. Redeem an activation key or upgrade to lift the limits.
Export opens as gibberish in Excel
Use the .xlsx export rather than CSV when your data contains commas or non-Latin characters. The xlsx export also embeds the photos into the spreadsheet rows.
The mobile app cannot reach the server
The app needs the server origin configured. On a phone, "localhost" means the phone itself — it must point at your machine’s LAN address or the deployed URL.